Vertex Coatings — Privacy Policy

Vertex Coatings ("we", "us", "our") respects your privacy and is committed to protecting personal information that we collect in connection with our painting, property maintenance and related services.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you contact us, request a quote, use our website, submit a lead form or engage our services.

Depending on how you interact with us, we may collect:

• Your name
• Phone number
• Email address
• Residential or property address
• Company or business name
• Job title or position
• Property details
• Information about your painting, repair or maintenance requirements
• Photos or documents you provide to help us assess a project
• Information provided through quote or enquiry forms
• Communications and correspondence between you and Vertex Coatings
• Website and advertising information, such as IP address, browser information and interactions with our website or advertisements

We generally do not require sensitive information to provide our services and ask that you do not provide sensitive personal information unless it is reasonably necessary for your enquiry or service.

We may collect information directly from you when you:

• Submit a form through our website or Google advertising
• Request a quote
• Call, email or message us
• Contact us through social media
• Engage us to provide services
• Provide information during a site inspection or consultation

We may also receive information from property managers, real estate agents, contractors, suppliers or other parties involved in a project where reasonably necessary to provide our services.

We may collect, hold and use your personal information to:

• Respond to enquiries and quote requests
• Contact you about your project
• Assess and price painting or maintenance work
• Schedule inspections and services
• Provide and manage our services
• Communicate with property managers, agents, owners and contractors involved in a project
• Process payments and maintain business records
• Improve our services, website and advertising
• Prevent fraud, misuse or security issues
• Meet legal or regulatory obligations

We will not use your personal information for unrelated purposes unless permitted or required by law or you have provided appropriate consent.

If you provide your contact details, we may contact you regarding your enquiry, quotation or existing business relationship.

We may also send marketing communications where we have the required consent or are otherwise permitted to do so under Australian law.

You can ask us to stop sending marketing communications at any time. We will provide an appropriate unsubscribe or opt-out method for electronic marketing communications.

Australian commercial email and SMS marketing is subject to the Spam Act 2003, including consent, identification and unsubscribe requirements.

We may disclose personal information where reasonably necessary to operate our business or provide our services.

This may include disclosure to:

• Property owners, property managers or real estate agents involved in a project
• Contractors and subcontractors
• Suppliers and service providers
• Website, hosting, advertising and technology providers
• Payment providers
• Professional advisers
• Government agencies or law enforcement where required or authorised by law

We do not sell personal information to third parties.

We may use third-party services such as Google advertising and lead-generation services, website hosting providers, email providers, customer relationship management systems and other business software.

These providers may process information on our behalf in accordance with their own privacy policies and applicable laws.

Some service providers may store or process information outside Australia. Where applicable, we take reasonable steps to select reputable providers and protect personal information.

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

Depending on the information and system involved, safeguards may include password protection, access controls, secure cloud services and limiting access to information to people who need it for legitimate business purposes.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain business records, resolve disputes, meet legal obligations and protect our legitimate business interests.

When information is no longer reasonably required, we will take reasonable steps to securely delete, destroy or de-identify it, where appropriate.

You may contact us to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before providing access or making corrections.

If you believe we have mishandled your personal information, please contact us first so we can investigate and attempt to resolve your concern.

Please provide:

• Your name and contact details
• Details of your concern
• Any relevant information or supporting documents

We will review and respond to your complaint within a reasonable period.

If you are not satisfied with our response and Australian privacy law applies to your circumstances, you may contact the Office of the Australian Information Commissioner (OAIC).

Some technology and service providers we use may store or process information outside Australia.

Where this occurs, we will take reasonable steps to ensure personal information is handled appropriately and in accordance with applicable privacy obligations.

Our website and advertising platforms may use cookies, pixels, analytics and similar technologies to understand website usage, measure advertising performance and improve our services.

These technologies may collect information such as your IP address, browser type, pages visited and interactions with advertisements.

You can manage certain cookie and advertising preferences through your browser or relevant third-party platforms.

We may update this Privacy Policy from time to time to reflect changes to our business, technology, services or applicable legal requirements.

The latest version will be published on our website with the date it was last updated.